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Field Service Technician

Job Summary:

The field service technician should be a self- starter who delivers the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability for the company. The field service technician is responsible for new equipment installations, rebuilding of used equipment, performing field engineering audits, and general supporting of install base machinery. The field service technician will be primarily working in customers’ manufacturing facilities worldwide.  It requires extensive travel (80%) and substantial lifting, climbing, twisting, kneeling, etc.  The anticipated field time over a twelve month period is 80%.  Holiday and weekend work is routine for the field service technician.

The Field Service Technician reports to the Field Service Manager. The Field Service Technician must be able to comprehend and follow instructions given by the Field Service Manager.

Essential Functions:

  • Provide service and customer support during field visits to customer facilities.

  • Tie the workflow to the schedule.

  • Manage all onsite installation, repair, maintenance and test requirements.

  • Diagnose errors or technical problems and determine proper solutions.

  • Document processes for future reference.

  • Operate company vehicle in a safe manner and follow all safety rules of each customer.

  • Follow all company’s filed procedures and protocols.

  • Cooperate with the technical team members and share information across the organization, keeping the Field Service Manager informed.

  • Comprehend customer requirements and make appropriate recommendations/briefings.

  • Build positive relationships with customers.

  • Assist with the preparation/packaging of repair parts for the assignment.

  • Attend office meetings to address customer issues and/or equipment issues.

  • Additional responsibilities include provide mechanical/electrical installations of products; provide training for customer operations and maintenance personnel, emphasizing the safe operation of our products; provide follow-up documentation in a timely manner to include installation and service reports, timesheets, and expense reports; and other duties as assigned by the Field Service Manager.



  • Ability to troubleshoot, test, repair and service Sentry’s equipment.

  • Ability to work flexible hours and to adapt to changing work schedules to meet customer requirements.

  • Familiarity with tools and applications and must be able to provide certain tools to perform the job.

Supervisor Responsibilities:


Work Environment:

Climate Controlled facility. A work life balance culture.


Physical Requirements:

Must be able to stand on concrete floor, bend, stoop, and lift steel materials


80 percent travel is required.


Controls Engineer

Job Summary:

This Controls Engineer will help design and develop new automation equipment and conveyor systems. The Controls Engineer will work to develop machine and process concepts along with the Engineering team. The ideal candidate will program all controls components such as PLC, safety devices, HMI, servo drives, and robots from power-on to debug, and finally to process fine-tuning and validation. The Controls Engineer will work closely with our Mechanical Engineering team. 

Essential Functions:

  • Layout new industrial electrical control panels which are NFPA79/NEC/UL508A compliant.

  • PLC code will interact with subsystems such as Robots, conveyor systems, and servos. Primarily AB Logix 5000 platform.

  • HMI development is required to simplify machine operations for operators. 

  • Hands-on mechanical adjustments with great attention to detail.

  • Prepare software programs for custom conveying and automation systems.

  • Formulate PLC and operator interface programs.

  • Possess a working understanding of schematic wiring diagrams, PLC I/O, connection diagrams, and field drawings for design work.

  • Will conduct Factory Acceptance Tests and functional checks, troubleshoot, start-up of control systems throughout the US.



  • Current, hands-on knowledge for developing and programming PLC programs preferably Allen Bradley Control Logix, CompactLogix, PLC and SLC, and use of Ethernet

  • Working, hands-on knowledge of Operator interface programs, preferably Allen Bradley Factory Talk View and RS View.

  • AutoCAD, AutoCAD Electrical, and Microsoft Office Suite.

  • Demonstrated oral and written communication skills and good interpersonal skills.

  • High level of analytical ability to effectively evaluate, verify or select alternate design approaches.

Supervisor Responsibilities:


Work Environment:

Climate Controlled facility. A work life balance culture.


Physical Requirements:

Must be able to stand on concrete floor, bend, stoop, and lift steel materials

Required Education & Experience:

Minimum of 2 years of experience as a hands-on Controls Engineer.    


20-50 percent travel is required.


Assembly Mechanic

Job Summary:

Assembly Mechanic will assemble components according to blueprint specifications, using precision measurement tools to perform quality tests


  • Assemble a variety of machine and conveyor equipment.

  • Use measurement and hand-held tools.

  • Read, interpret and follow basic blueprints, diagrams, engineering drawings, specifications, bills of materials, and other written instructions or procedures.

  • Perform quality work checks to insure the product meets quality standards.

  • Identify product defects.

  • Rework and/or repair assembled equipment and products according to engineering specification changes.

  • Perform all work in accordance with quality standards and established safety procedures.

  • Maintain a clean and safe work area.


Required Skills/Abilities:

  • Mechanical assembly experience a plus.

  • Familiarity with hand and power tools.

  • Basic math and blueprint reading skills.

  • Manual dexterity.

  • Ability to perform work accurately and thoroughly.

  • High attention to detail and self-motivation skills.


Physical Requirements:

  • Regularly lift 30-50 pounds.

  • Regularly perform repetitive tasks.

  • Regularly possess manual dexterity to put parts or pieces together quickly and accurately.


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